The personnel at the Henn
The HIS Group hotel chain has 10 locations in Japan that used robots instead of human personnel to provide some services
The robots use facial recognition to perform check-in operations before
On October 12, 2019, the researcher Lance R. Vick (@
The expert discovered an “unsigned code” that could allow an attacker to access video footage via the streaming app of their choice by tapping an NFC tag to the back of robot’s head.
The expert explicitly mentions Tapia robots used in a specific hotel, it is not clear if other locations use different models of robots.
“The operator of the robot-staffed Henn
“On October 16, travel firm H.I.S. Hotel Group acknowledged that it had been possible for persons to gain unauthorized access to its 100 Tapia robots at Henn na Hotel Maihama Tokyo Bay, located near Tokyo Disney Resort.
The HIS Group apologized for any uneasiness caused.
This was not the first time that the Tapia robots used by the hotel chain made the headlines. On July 6, the company was informed by a guest about a security fla
According to TV Asahi, the manufacturer of the Tapia robots was informed of the issue, but it determined that “the risk of unauthorized access was low,”
(SecurityAffairs – Tapia Robots,
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