An intrusion prevention signature update for the Endpoint Protection product had a bad impact on the devices, in many cases it caused the devices to crash and display the blue screen of death (BSOD).
Several users reported problems through the company’s support forums and other sites online.
Customers complained about problems with Windows 7, 8 and 10.
Symantec has acknowledged the problem with the update to its Endpoint Protection Client explaining that it causes a Windows kernel exception.
The company released the version 2019/10/14 r62 to address the issue caused by the 2019/10/14 r61 update.
“After running LiveUpdate on Symantec Endpoint Protection (SEP), the computer crashes indicating IDSvix86.sys/IDSvia64.sys as the cause of the exception.” reads the security advisory published by the researchers.
Symantec recommends to download the new signature version
“Please run LiveUpdate to download latest Intrusion Prevention signature 2019/10/14 r62, or
Customers who cannot run LiveUpdate to apply the signatures on their systems can use the following workaround: