Hackers accessed name, address, email address, telephone number, payment details and Ticketmaster login details of company customers.
According to the company, attackers installed a malicious code on customer support product hosted by Inbenta Technologies, an external third-party. Hackers compromised a third-party support customer service chat application deployed on the UK website to steal personal and payment information from customers that purchased tickets.
At the time, there is no information about the extent of the incident, experts believe that the incident may have affected tens of thousands of its customers.
“On Saturday, June 23, 2018, Ticketmaster UK identified malicious software on a customer support product hosted by Inbenta Technologies, an external third-party supplier to Ticketmaster.” reads the data breach notification published by Ticketmaster.
“As soon as we discovered the malicious software, we disabled the Inbenta product across all Ticketmaster websites. Less than 5% of our global customer base has been affected by this incident. Customers in North America have not been affected.”
The ticketing service disabled the Inbenta support customer service chat application from all of its websites.
“Ticketmaster directly applied the script to its payments page, without notifying our team. Had we known that the customized script was being used this way, we would have advised against it, as it incurs greater risk for vulnerability. The attacker(s) located, modified, and used this script to extract the payment information of Ticketmaster customers processed between February and June 2018.”
The ticketing service has launched an investigation to determine the responsibility for the incident and is working with authorities, as well as financial institutions to limit the extent of the incident.
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(Security Affairs – data breach, hacking)