In 2017, hackers stole some personal information belonging to T-Mobile customers by exploiting a well-known vulnerability.
A video tutorial titled ‘T-Mobile Info Disclosure exploit’ showing how to use the flaw was also published on the Internet.
Exploiting the vulnerability it is possible to access certain customers’ data, including email addresses, billing account numbers, and the phone’s IMSI numbers.
Such kind of info could be used by hackers in social engineering attack against T-Mobile’s customer support employees with the intent of stealing the victim’s phone number.
The attackers can use them to impersonate the target customer, crooks call the T-Mobile customer care posing as the victim with the intent to trick the operator to issue a new SIM card for the victim’s number.
The crooks activate the new SIM and take control of your phone number, then they can use is to steal the victim’s identity. This is the beginning of the nightmare for the victims that suddenly lose their service.
Many web service leverage on user’s phone number to reset their password, this means that the attackers once activated the new SIM can use it to carry on password reset procedures and take over the victims’ accounts on many web services.
Lorenzo reported many stories of SIM hijacking victims, this is the story of the T-Mobile customer Fanis Poulinakis
“Today I lived a nightmare.
My phone all of the sudden stopped working – I tried to contact T-Mobile through twitter—no phone right?—It took them an hour to let me know that someone must have transferred my number to another carrier and they asked me to call my bank to let them know.
I immediately log in on my bank account and voila! $,2000 were gone.
I’ve spent the whole day between T-Mobile, Chase Bank and trying to understand what happened. What a nightmare.
[…] It is unbelievable—and i think it’s also a negligence from T-Mobile’s side that they don’t make it mandatory to have a password connected to the phone number rather than the social number. […] It’s the first time I’m realizing how vulnerable our information is.”
SIM Hijacking could be a true nightmare for the victims, let me suggest reading the other witnesses reported by Lorenzo in his blog post.
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(Security Affairs – SIM Hijacking, T-Mobile)