UScellular has disclosed a data breach after the attack that compromised the company’s billing system in December 2021. United States Cellular Corporation, is the fourth-largest wireless carrier in the United States, with over 4.9 million customers in 426 markets in 23 states as of the second quarter of 2020.
According to the company, it discovered unauthorized access to its billing system on December 12, 2021, that resulted in the exposure of data associated with wireless customer accounts.
“On December 13, 2021, UScellular detected a data security incident in ‘which unauthorized individuals illegally accessed our billing system and gained access to wireless customer accounts that contain personal information. Unauthorized individuals attempted to leverage access to that information to fraudulently port numbers. Based on our investigation, we believe that the incident occurred on December 13-19, 2021.” reads the data breach notification letter. “Information in customer accounts include name, address, PIN code and cellular telephone number(s) as well as information about wireless services including service plan, usage and billing statements. Sensitive personal information, such as Social Security number and credit card information, is masked ‘within the CRM system.”
The attackers attempted to use this information to fraudulently port numbers.
UScellular revealed that 405 customers were impacted by this attack, the company reset login credentials for every affected impacted and immediately changed the impacted customers’ PIN and security question/answer.
In response to the incident, the company also immediately disconnected the computer accessed by threat actors from the internet and requested immediate removal from the internet of the fraudulent websites used by the fraudsters as part of the scheme.
The company recommends impacted individuals to remain vigilant and contact UScellular in case they will receive suspicious communications that appears from the US carrier.
On January 2021, the US wireless disclosed another data breach that exposed personal information of its customers.
The company detected the security breach on January 6, 2021, and determined that the intrusion took place early this year, on January 4th, 2021. Then threat actors tricked UScellular employees working in retail stores into downloading and installing malicious software. The malware allowed the attackers to access the CRM using the employee’s accounts and then access personal information, including phone numbers, of the company customers.
The attackers accessed the customer accounts and ported their wireless number to another carrier.
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(SecurityAffairs – hacking, data breach)