UK car insurance company AA accidentally sent out a ‘password update’ email to its customers, the incident was caused by a human error.
UK car insurance company AA accidentally sent out a “password update” email to its customers, the messages led the motorists to log into the motoring organization’s website to change their passwords. The concurrent access of a so large number of customers crashed the AA servers, then its customers couldn’t access their profiles, believing their accounts were compromised by hackers.
In reality, the incident was caused by a human error, according to AA no passwords had been changed and people couldn’t access their account because the server was flooded with access requests.
The AA company reassured its customers by confirming that the change password messages were sent out for error.
The email was sent by us, but in error. Your password hasn't been changed, and your data remains secure. Sorry for any confusion.
In a first time, the company confirmed that something of strange was happening to its customers, the message it posted on Twitter led use into believing that its customers were targeted by a phishing campaign.
We’re aware an email has been sent to members re password change Please don’t ring the number in the email. We’re looking into this urgently
Pierluigi Paganini is member of the ENISA (European Union Agency for Network and Information Security) Threat Landscape Stakeholder Group and Cyber G7 Group, he is also a Security Evangelist, Security Analyst and Freelance Writer.
Editor-in-Chief at "Cyber Defense Magazine", Pierluigi is a cyber security expert with over 20 years experience in the field, he is Certified Ethical Hacker at EC Council in London. The passion for writing and a strong belief that security is founded on sharing and awareness led Pierluigi to find the security blog "Security Affairs" recently named a Top National Security Resource for US.
Pierluigi is a member of the "The Hacker News" team and he is a writer for some major publications in the field such as Cyber War Zone, ICTTF, Infosec Island, Infosec Institute, The Hacker News Magazine and for many other Security magazines.
Author of the Books "The Deep Dark Web" and “Digital Virtual Currency and Bitcoin”.