On Friday, the TalkTalk CEO Dido Harding confirmed personally receiving a ransom demand following the data breach.
On Saturday afternoon, TalkTalk confirmed that banking data stolen by the hackers were incomplete, the company explained that the data breach hasn’t compromised complete credit card details of the customers. The company also confirmed that user’s passwords have not been exposed during the cyber attack.
“Any credit card details that may have been accessed had a series of numbers hidden and therefore are not usable for financial transactions, eg ‘012345xxxxxx 6789It’,” states an official statement issued by the company.
TalkTalk added that it is continuing to support the investigation conducted by the Metropolitan Police Cyber Crime Unit.
“We now expect the amount of financial information that may have been accessed to be materially lower than initially believed and would on its own not enable a criminal to take money from your account.“
Sign up to your free credit reporting service using this code: TT231. We have partnered with Noddle, one of the leading credit reference agencies, to offer 12 months of credit monitoring alerts for all TalkTalk customers
Change your passwords – While TalkTalk My Account passwords have not been accessed, it would be prudent to change your TalkTalk password once this service is back up and running, and any other accounts that use the same password. We will update as soon as services are restored
Report anything suspicious – Keep an eye on your bank account and report anything unusual to your bank and Action Fraud as soon as possible. Action Fraud is the UK’s national fraud and internet crime reporting centre, and can be reached on 0300 123 2040 or viahttp://www.actionfraud.police.uk
Stay vigilant – TalkTalk will NEVER call customers and ask you to provide personal details or passwords. Please take all steps to check the true identity of any organisation that calls requesting for personal information. You can call us on 0800 083 2710 or 0141 230 0707.
Pierluigi Paganini is member of the ENISA (European Union Agency for Network and Information Security) Threat Landscape Stakeholder Group and Cyber G7 Group, he is also a Security Evangelist, Security Analyst and Freelance Writer.
Editor-in-Chief at "Cyber Defense Magazine", Pierluigi is a cyber security expert with over 20 years experience in the field, he is Certified Ethical Hacker at EC Council in London. The passion for writing and a strong belief that security is founded on sharing and awareness led Pierluigi to find the security blog "Security Affairs" recently named a Top National Security Resource for US.
Pierluigi is a member of the "The Hacker News" team and he is a writer for some major publications in the field such as Cyber War Zone, ICTTF, Infosec Island, Infosec Institute, The Hacker News Magazine and for many other Security magazines.
Author of the Books "The Deep Dark Web" and “Digital Virtual Currency and Bitcoin”.