After the installation of Windows 10 April Update I observed continuous freezes while using the Chrome browser with one of my PCs, in some cases, I was not able to reach the websites I wanted to visit, apparently for connection problems.
I was reading some posts when I found a post written by Lawrence Abrams on Bleeping Computer that claims some Chrome users are reporting freezes and timeouts after the installation of the Windows 10 April Update.
“When these freezes occur, it turns the screen black and Windows becomes completely unresponsive until the user reboots the computer or restarts their graphic driver.” wrote Abrams.
The same problem was reported by many users that shared their experience in a Reddit post, some users have tried to update the video drivers or using differed Chrome versions without success.
Personally, I forced the sleep mode by pressing the power button on my laptop, then turning on again.
Lawrence explained that according to two tickets opened at Google, there are two distinct problems associated with the April 2018 Update (build 1803) and Chrome.
The freezing problems are the result of the crash of video driver and the problem may be related to a site that needs hardware acceleration. According to a bug ticket the issue affects Chrome version 66.0.3359.139 running on Windows 10, disabling hardware acceleration would fix the problem.
A second issue is associated with connections to SSL websites, according to a second ticket the problem could be a Registry permission problem with the Windows Cryptographic services (CryptoSvc).
Microsoft has published a post to provide a temporary fix to the freezing problems.
Upgraded my work laptop to Windows 10 1803 and, guess what? Totally unusable, just like my personal laptop. Desktop kept freezing randomly when closing/switching UWP apps. Tired of trying to raise awareness for this. To hell with it. #WindowsInsiders
— ˗ˏˋ Emanuel ˊˎ˗ (@emannxx) May 3, 2018
In my case, uninstalling the video driver and installing it again apparently solved the issue.
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(Security Affairs – Windows 10 April update, Chrome)